they always tell me they "can't fix my tire due to Walmart policy" conviently enough it's Sunday and they're the only tire shop open today. I was reading the other reviews and thought they were a little harsh. Not any more. Was planning on only spending 20 bucks for a patch spent 70 on a new tire instead and it took over 2 hours. Thanks Walmart. Thanks.
terrible service.
Oil Change and Tire Rotation 4 times ago = 2 1/2 hours. 3 times ago oil change only over an hour. 2 times ago over an hour for a tire rotation. Last time over and hour for an oil change. I don't even have the car fully serviced filter and oil change. None of the times I have been in a long line or I would have just left and came back another time. Last time there was only one car in front of me and they finishing it up. I thought I would be done before I got my shopping done; especially where I only get oil and filter changed. Wrong....... When I got done with my shopping they hadn't even pulled my car in. Somehow they had got a different car brought in front of me. Possibly someone that had their tires worked on and then serviced??? That could explain it, but the explanation they gave me why it took two and a half hours to rotate tires and do an oil change was that when they got done with one you went to the back of the line of the other. Are they playing favorites? I'm not a bad customer, and don't complain so why would they always put me in the back of the line. Going back, when they finally got my car pulled in after letting people in front of me I watched from the window as there were not one, but three workers standing In front of my car and nobody working on it. Maybe on break???? I'm sure they are suppose to stagger their breaks, and pretty certain they have a break room that they are supposed to go to so that customers don't think they are standing around while they are supposed to be working. In this case I'm positive they were standing around when they are supposed to be working. I figure I will go in when they open as to not get stuck behind anyone or give them the choice to move cars in front of me. Well they don't have their service center hours posted. Tried to call and nobody can tell me what time they open???? Everyone of these problems are management issues. BTW this last time the maintenance bay next to mine the guy was working his butt off, and had 2 almost 3 cars done by himself while 3 people just stood in front of my car. So they do have some good workers there. I know a couple guys that work there that I know are hard workers so I have a hard time believing that this isn't just a management issue.
Paid for an oil change, waited two hours and i was the only person there, found out after i paid they didn't even change the oil, went back and they said they did and said i would need to pay again to have it looked at, would rate lower if i could, horrible service.
Walmart Tires Auto Parts is a US Car Repair based in Hays, Kansas. Walmart Tires Auto Parts is located at 4301 Vine St, Hays, KS 67601, USA.
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