I get there to pay for it and they charged me $20 for picking up the truck, $15 for use of the shop tools, about $60 for parts and over $150 for labor. I asked about the $20 for picking it up and I was told they always charge that, and I was lucky they didn't have to tow it or they would have charged $45.
Overall, I was very dissatisfied with their service. If you want a quick expensive repair done, go here. Otherwise, go somewhere else. I will not be taking any more of my vehicles to Davis Automotive.
They came and picked up the truck a few hours later and were able to start it by running power from the battery to the solenoid and drove it to their shop. It took about a day and they called me back and told me the total was $255 and it was ready to pick up. What happened to calling me before it was fixed? What happened to the $200 estimate?
Brenda Boelter
I was stranded outside of Russell, KS while traveling back to Colorado with my family, including an 87-year-old woman. My roadside assistance dispatched Kevin and he was very kind, courteous and patient. He did not try to high-pressure us into anything and was a great help.
Had a wonderful and very professional experience at Davis automotive in Hays. Thank you Dallas Dinges for going above and beyond on a Saturday morning!!
I went in to Davis Automotive because my truck would not start. I knew it was something with the ignition switch when turning the key.
I was told they would come pick up the truck at my residence and if they couldn't start it to drive it, they would charge $25 to tow it. I was also told they would call me with an exact price before they fixed the issue. I was quoted in the shop about $200 before they ever picked up the truck.
Kevin Proberts was a life saver. An important aspect of customer service is clear communication. Kevin gave me all of the information necessary for me to make a decision regarding my situation. Anyone can claim they don't like the cost of a service when they don't understand the extent of the issue. I greatly value people like Kevin who are willing to give advice and offer a hand without hesitation. Having driven a tow truck myself, I can appreciate the fair price on such a detrimental service. I waited less than 5 minutes before Kevin arrived to help me establish the origin of my issues. Timely arrival when in need of a tow can be invaluable. I'd take some of these other comments with a grain of salt, because it's fairly obvious some people are oblivious to the functionality of a vehicle. THANK YOU Davis Automotive!!
On Aug 17, 2017 I was driving from Columbia, MO to Colorado Springs, CO. At around 3 pm a MAJOR Hail Storm hit and lasted for about 20 minutes with golf ball to baseball size hail hitting continuously! My car and approx. 30 - 40 other cars were completely totaled. The Guys at Davis Auto were instantly in action to get all of our cars safely towed off the highway into a gas station parking lot. They then lined them all up there, told all of us owners what was going on and provided us a shuttle ride from Wakeeney, KS to Hays, told us which hotels were good and suggested we call rental car agency's immediately. They were great to keep me informed of what was happening with my car. These guys were not only professional but they actually took the time to care for the people as well as the cars! I will stop in just to say "Hi' next time I go through. What a GREAT BUNCH OF GUYS!!
Davis Automotive is a US Car Repair based in Hays, Kansas. Davis Automotive is located at 1003 Vine St, Hays, KS 67601, USA.
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