Long Wait Time and Poor Customer Service. I have ordered a dining table from them from catalog. They said it would take around 2-4 weeks to deliver it. It did not deliver on time. I have repeatedly follow up with them and every time they give different excuse. Really bad experience.
Recliner breaks every two weeks
I had an issue with a purchase I made and they do take care of their customers after the point of sale. It was resolved to my satisfaction. Highly recommend shopping with Wolfs Furniture Galleries. A+A+A+A+A+
Horrible about returning calls or responding to problems.
I have ordered furniture twice from Wolf Furniture Gallery. On my last order I custom ordered the pillows for my sofa. The store ordered them incorrectly and delivered the wrong pillows. I have talked to the store several times and they have told me that I will have to pay for the pillows again if I want the right ones. I had already paid to special order the pillows in the first place. Absolute worst customer service I have ever had to deal with. I will never purchase at this store again, nor would I ever recommend them.
Owner Preston fired me stating that I came to work every day smelling like cigarettes and that he has a zero tolerance for tobacco use. However his long time employee herself smokes along with both of the other sales people. Now this needs to be said I DO NOT smoke I use a Vapor pen but to him they are the same thing. I don't recommend patronizing this store due to its owners treating it's employees with such disrespect
Wolf Furniture Galleries is a US Lodging based in Hays, Kansas. Wolf Furniture Galleries is located at 4313 Vine St, Hays, KS 67601, USA.
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