We were able to get a first floor room. It happened to be handicap room. Very nice. King Size bed comfortable. Everything low so you can reach from sitting position. I'm short so this was very nice. The personnel are pleasant and helpful. The hotel near eateries, shopping (Walmart right across the way) and gas stations. The breakfast good.
This place was okay. Beds were clean, but other furniture was not clean. The staff was excellent and breakfast was great. Breakfast consisted of eggs, veggie and regular sausage patties, breads, oatmeal, self made mini waffles, juice, and other various breakfast items. Check in was fast and problem free. I would probably stay here again sometime.
I reserved a room with a whirlpool tub in our room for my boyfriend and I over the phone and gave my card info. When we got there to check in the receptionist gave us a room with two queen beds on second floor and no whirlpool tub in a room. I went to complain and ask for a refund or a room we asked for and the lady was refusing to do anything so I told her I was going to file a complaint in which then the receptionist decided to offer to call her manager and said she would call me later with results so my boyfriend and I packed up our belongings and took them to our car and waited in lobby, receptionist finally asked again what room we reserved and she attempted to get us another room we asked for but someone was already in it so she tried another room and came with us to make sure it was to our liking and no one was in it already. We finally got a room with a whirlpool tub in it and was on lower floor. Then I am being charged $170 when my bill says 141 so I'm hoping I get reimbursed the remaining amount. Not sure if we will stay there again or not.
Friendly staff. The rooms need some work. Our group had 6 rooms and none of them had a shower that drained properly. We stood in about 8 inches of water. The rooms smell like dirty feet and wet towels. The carpet desperately needs to be cleaned. Some of the rooms had sticky carpet you coudnt walk barefoot on. Overall, I wouldn't stay at this hotel again.
Every time I stay here, I think that surely the room won’t smell like body odor again. Yet, it always does. Not staying here again. Also, vending machine only takes cash. Would be fine if this Marriot sold snacks like many others; but, it doesn’t.
Fairfield Inn By Marriott Hays is a US Lodging based in Hays, Kansas. Fairfield Inn By Marriott Hays is located at 377 Mopar Dr, Hays, KS 67601, USA.
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