If anyone wants a lesson in TERRIBLE customer service you should go directly to the Hobby Lobby in Hays, Ks. First, when I asked an employee to get an item that could only be reached with the use of a ladder he behaved as if I had asked him to donate an organ. Other than sighing in annoyance throughout the process of getting my item he did not speak or acknowledge me when I said thank you. As if that was not bad enough the checkout process was no better. To make a very long, very excruciating story as short as possible they would not honor the exemption that is given by every other business in Hays and ALL other Hobby Lobby stores in the country. Finally, when I called the store manager to make him aware of the situation I was told, yes they told me about that. Sorry you had a bad experience (translated – Sorry, not sorry). If this was the first time I had a bad customer service experience I would give them the benefit of the doubt. Unfortunately this was not the first (or 2nd, or 3rd…) but it will be the LAST!
The staff is very nice and professional. I called looking for some yarn that I ran out of. They had 5 skeins on hand. They placed them aside for me and was able to pick them up the next day.
My favorite place to shop. So many options and so many cute and unique things
I go here for the acrylic paints. They may be higher priced than walmart but their selection is much better and they are more willing to special order certain colors and larger amounts if need be.
Great selection of crafts and so much more decorative items. Staff is helpful. Good location.
Hobby Lobby is a US Home Goods Store based in Hays, Kansas. Hobby Lobby is located at 3300 Vine St Suite 30, Hays, KS 67601, USA.
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